Contact
Every message reaches Han or Trang, the two people who run Wu and Kin. There is no support queue, no ticket number and no bot.
How to reach them
- WhatsAppOpen WhatsApp
The fastest channel. Name the home or the city, and roughly when you are looking to move.
- ZaloOpen Zalo
The same inbox, for anyone who already lives in Vietnam and uses Zalo.
- Emailhan@wuandkin.com
For leases, contracts and employers. han@wuandkin.com
Who reads it
Han reads the questions about leases, employers and anything administrative. Trang reads what is sent about a specific home, because she is the one who walked it against the 47 points. Both write from Vietnam, so a message that arrives overnight in Europe or North America is answered in their morning.
When the reply comes
Trang and Han reply within a day, Vietnam time (UTC+7). If they are travelling between cities, a reply can take until the next day. Nothing is automated and nothing is outsourced, so that is the honest window.
If the question is about a home
Each home carries its own form for asking about a tenancy and for requesting a live video walk-through, and each city has a list to join. A form puts the question in front of the right person with the facts already attached.